To clarify our customer support policies and procedures, and to help customers understand what to expect from our customer support department and how we will serve them, we encourage customers to carefully review these policies and regulations when using our services.
1. Customer Support Methods
We offer three customer support methods:
Email: (Support Request): Customers can send a support email to the appropriate department/division. The support team will then analyze the customer’s issue and assign personnel to assist. This support method requires the customer to provide their email address, and updates will be communicated to the customer via email for easy tracking. We encourage customers to use this method because it allows us to closely monitor issues and process them more quickly.
Live Chat: This is a method where customers can communicate directly with customer support staff via live chat in the bottom right corner of the website https://minhthanhpaper.vn/. This method should be used when you need to ask a quick question. We do not encourage technical support via this method to protect service information.
Telephone: We also provide customer support via telephone. This method requires time to research and analyze the customer’s issue before providing accurate answers.
2. Support Hours
Response times for payment and business support requests may take longer as we prioritize service inquiries. We cannot respond outside of business hours; however, you can send emails outside of business hours and we will process them during the next business day.
3. Limitations of Support
Customers agree and understand that we only provide support for technical issues related to the scope of services and within our support capabilities.
Limitations of support include support commitments outlined in the terms of service for each service.
